“To provide the final chapter in an episode of Day Care surgery via a survey link sent to the patient; studying the results as applied to a diverse group, in order to lift the standard of care where possible and improve the economy of health care in Australia”
With a registry we can
QA - Hospital
CPD - Anaesthetist
RPT - Health authorities
To health departments
To the private funds
To the community
Patient case mix
The Day Care Anaesthesia Registry
Completing the experience
How it Works
1. Admit patient
Admit patient to system after PACU discharge
This can be manual or automatic via existing patient management system
Demographics collected via a web based form
2. Survey link
Patient specific survey link (URL) sent out 24 hours after discharge
Link sent via SMS &/or email (both preferred)
Re-sent if no response after 48 hours
3. Complete survey
Survey completed by patient OR
Survey declined OR
Survey expires if no response after 5 days
4. Alert & Report
Treating anaesthetist and senior hospital group notified if clinical alert detected
Patients de-identified after alerts actioned
Generate filtered comparative reports at any time
Frequently asked questions
How do I join?
Who is responsible at the facility?
Who admits the patients onto the system?
The discharge nursing staff.
Who receives the patient’s response?
The treating anaesthetist and an organised group of senior hospital staff with a joint email address for the purpose, typically an anaesthesia representative, an administrator and a senior nurse nominee.
What are clinical alerts and how do I handle them?
Is there a cost?
There is a cost to the hospital of 52 cents per survey sent.
Are CPD points available?
Yes, if you use the program to provide a QA loop.
We've Come a Long Way
DayCOR sent its first surveys out on1st March 2018. We have now sent out well over 100.000 surveys with an 87% response rate. It is used, in the main, by day procedure centres and hospitals, but there is one group of anaesthetists in Victoria using it for their ”mobile work” in the sense of attending dental surgeries and one-off day procedure cases.
The patient is informed of the survey prior to admission but does not have to formally consent until agreeing to respond to the survey sent by email and SMS, 24 hours post discharge.
We can produce tailored surveys to suit, for example cardiology, paediatrics, and the new short-stay orthopaedic arthroplasty procedures with reports to suit.
Our Alert email, sent to treating anaesthetist and hospital, can be tailored to report specific groups, such as those receiving a new anaesthetic technique or drug.
Three of the survey questions, regarding Positive Comments, Negative Comments and Observations, are particularly useful in determining attitudes of recently discharged patients. The questions allow free expression rather than “tick boxes” which is especially important, as the latter can easily be slanted to fit a questioner’s personal requirements of a survey. Again the patients’ memories are fresh and “in the moment”.
Positive comments were provided by 61% of responders. Negative comments were offered by 7% of responders and could be divided into three groups, too long a wait, prolonged fasting, and no instructions provided. Three problems easily solved. Suggestions were often a more polite rendition of a negative comment, particularly in regard to a nursing attitude or rude clerk, albeit small in number.
The program is robust, user-friendly and extremely useful, not only for anaesthetists but for administration and nursing staff, Surgeons and proceduralists benefit from early Alert reporting. We provide a full back up service during installation and until you are comfortable in its use.
Ken Sleeman February 2021
Dr Ken Sleeman MB BS(Hons) FAMA FANZCA
Chair and Clinical Director DayCOR Registry II Ltd